How many people will be cleaning my home?? ↑ Top

We have both a Solo Model, and a Team of Two Model, and you will likely experience both! What we
send for your clean depends on multiple factors: the size of the home, the staff we have available for the day, etc. We also have a Quality Assurance Manager who may stop by to ensure your service is up to theMaidbrite standard!

What time will the cleaning team arrive at my home? ↑ Top

Our hours are Monday through Friday, 8:45am to 5:45pm. Although we cannot guarantee an exact arrival time, we do commit to a window of time. We will discuss your time preferences during the initial phone call, or in-home estimate.

Do I need to prepare my home for the cleaners? ↑ Top

We ask that “clutter” such as dishes, laundry, toys, and garbage is reasonably picked up prior to our
arrival. We do not offer large scale decluttering services, and our goal is to clean the surfaces of the
home.

Do I need to provide any cleaning supplies or equipment? ↑ Top

The cleaners will come to your home fully prepared with cleaning supplies and equipment of the highest quality. If you have products that you would prefer we use, we are happy to use what you provide.

ow does Maidbrite take payment? ↑ Top

Maidbrite uses Quickbooks Intuit for payments. After a 1x or first time clean, you will receive an invoice
via email. Once you have established a recurring cleaning schedule, you will be asked to set up recurring autopay through Quickbooks Intuit, and the amount of service will be automatically withdrawn from your account. In some RARE cases, we can accept Paypal, cash, or check.

Should I be home while the cleaners are here? ↑ Top

This is totally up to you! Many of our clients prefer to be out of the house while we work. Some provide us with a key, garage code, alarm code, or leave a door unlocked for us. Other clients feel more comfortable staying home for the duration of the clean. Our staff is trained to accommodate your preferences!

How will my house key stay safe and secure? ↑ Top

You will give your key to the cleaner, or drop it off with management. We will mark your key with a unique secret code, and it will stay locked in our lock box until the date of your service. Our cleaners understand that they must be exceedingly cautious with your home security.

Will I have the same cleaner(s) every time? ↑ Top

We try our best to send the same cleaner(s) back to your home every time, but this can not be guaranteed. Occasionally, scheduling issues may require another staff member to clean in place of your usual cleaner(s). But don’t worry! We have a very detailed work order that is specific to your home, and all of our cleaners are trained to follow the work order and know exactly what to do, even in
a home they’ve never been in!

How long will Maidbrite be in my home? ↑ Top

The time spent is dependent on the conditions and size of the home. This will be discussed during the estimate!

How is my cost of service determined? ↑ Top

See the “Pricing & Estimates” tab for pricing information

Will I need to secure my pets while the cleaner(s) are in my home? ↑ Top

Not necessarily. The majority of our cleaners are very comfortable with pets. However, if you have a pet that is very protective of your home, a flight risk, or in some way delaying the service, we ask that you secure your pet away for the duration of our visit.

What happens if one of the Maidbrite employees is injured while in my home? ↑ Top

The state required that our employees are covered under our Workers’ Compensation Insurance. You cannot be sued or held liable for any accidental injury to our employees. This is one of the benefits of
hiring a professional cleaning company to clean your home!

What if I am not satisfied with the service? ↑ Top

If you catch a mistake while the cleaner(s) are still there, we request that you talk to them directly. You can also call or email the office! If you catch a mistake after the cleaner(s) have already left, please contact the office directly. Sending photos via email is always very helpful to further our training. We will offer to come back to correct the mistakes ASAP, and if an agreement cannot be reached, we can explore a partial or full refund depending on the severity of the feedback and photos provided. We always share feedback with the staff and retrain them in any area that needs improvement.

Am I responsible to the IRS for payroll and other taxes? ↑ Top

Absolutely NOT! We pay all appropriate taxes, social security, etc. and you have no responsibility to theIRS. This is one of the many benefits of choosing an established company to clean your home!